Payment & Refund Policy

All payments may be made via crossed cheque payable to EFG Training Services Private Ltd, Bank Transfer, PayNow, or SkillsFuture Credit.
Payment must be made on or before the course commencement date.
If payment is not received, the issuance of the ID Pass and/or Certificate will not be processed.
For retake examinations, the full course fee shall apply.
For Singapore Citizens and Permanent Residents, funding is subject to approval by SkillsFuture Singapore (SSG). If the grant is not approved, the participant shall be liable to pay the full course fee.
Please note that funding is subject to final approval and disbursement by SkillsFuture Singapore (SSG). If the funding is not approved or not disbursed for any reason after the course commences, the trainee/sponsoring company shall be liable to pay the full outstanding course fees.
This includes, but is not limited to:
- insufficient attendance
- failure to meet assessment requirements
- ineligibility based on CPF contributions
- non-compliance with SSG funding criteria

Payment is required upon receipt of confirmation.
A 100% refund will be provided if a written notice of withdrawal is received by EFG at least one week before the course commencement.
No refund will be given if EFG receives the notice of withdrawal within three (3) working days before the course commencement date.
No refund will be issued if the participant fails to attend the course on the commencement date or discontinues mid-way through the course.
Participant replacement is allowed, provided that the request is made prior to course commencement.
If EFG cancels the course within three (3) working days before the course commencement date, the refund or alternative arrangement will be reviewed and decided by Management on a case-by-case basis.
EFG reserves the right to review and decide on any exceptional cases at Management's discretion.

Note: All refund and cancellation requests must be submitted in writing to admin@efg.com.sg

By booking with EFG Training Services, you acknowledge that you have read, understood, and agreed to comply with the above payment and refund policy.